Recent: ”Deadbeat David and Stephanie Jackson”
If you rent from these people, do not expect the house you rent to be fixed, nor should you expect your deposit back!
They have cheated us out of almost $6000.
We rented property from David and Stephanie Jackson at Wald Str 21, Katzenbach, 66882 (Germany) from 1 April 2009 to 31 December 2011. During this time Mr. and Mrs. Jackson resided in the United States.
During our time at Wald Str, Mr. and Mrs. Jackson arranged for one home visit, but did not come at all.
Mr. and Mrs. Jackson have been notified about numerous problems with the property, including but not limited to: the driveway wall collapsing, the steam shower not working, and problems with the large whirlpool tub. It has been our experience that Mr. and Mrs. Jackson do not respond promptly to tenant communications, usually citing time or email problems. When problems arise, Mr. and Mrs. Jackson will usually either try to get the tenant to arrange for repair, or promise repair but never follow up with said repair. Getting the tenant to arrange for repair is not the actions of a responsible landlord, as the tenant should not have the burden of making these arrangements; this is solely a responsibility of the landlord, the one who owns the property and gets the benefits of ownership.
After terminating our contract, Mr. and Mrs. Jackson have attempted to make us responsible for numerous â€œmissingâ€ items they claim are absent, such as sandstone rocks and phones. When we moved into the property, Mr. and Mrs. Jackson did not provide us with an inventory sheet on any accountable items, nor are any items listed on the rental contract. If Mr. and Mrs. Jackson wish for tenants to be responsible for non-household items, they need to provide a list of said items at the time of move-in. Mr. Jackson was informed of the location of the stones he claims are missingand provided a picture of said stones, but still hold us responsible for them.
Mr. and Mrs. Jackson, as stated above, have made numerous promises to fix problems with their property, but have not followed through with their promises. They are currently attempting to hold us responsible for their failure. As a property holder, it is their duty to repair their property promptly and efficiently, something that they have neglected to carry out time and again. Any future tenant needs to be aware that they need to document efforts to get Mr. and Mrs. Jackson to fulfill their responsibility as landlords, in order to get property problems fixed and to protect themselves. We are currently seeking legal recourse in order to protect ourselves.
Mr. and Mrs. Jackson, as landlords, do not comply with German (Host nation) law. Specifically they are holding us responsible for decorative repairs to the wallpaper and rugs. In accordance with German law (Â§ 28 para. 4 II BV) landlords are required to perform these decorative repairs every 3 years for kitchens and bathroom and every 5-7 years for other rooms. When we moved in, the rugs and wallpaper were old and this was annotated on our check in inspection. Now that we have left, Mr. and Mrs. Jackson are holding us responsible for making these repairs, even though this is their responsibility by law.
Overall our time at this residence and our experience with Mr. and Mrs. Jackson has been an unpleasant time. Dealing with and communicating with Mr. and Mrs. Jackson is poor at best and at times their communication with us has been rude and insulting. Now that we have terminated our contract, we have found them to be very unscrupulous and are trying to take advantage of their position as landlords. I would advise any future tenant to learn their rights immediately by contacting the base legal office or a host nation attorney.